Deeply understand your clients
Getting to grips with how your clients think and feel, what motivates them, and how this affects decision-making. The better we understand your clients, the more effectively we’re able to design for you.
A strong relationships
We believe in building strong, lasting relationships with all of our clients to keep creating better solutions over the long-term.
Introduction content needed here...
You can think about the behavioural objective as the desired behaviour change you are trying to achieve.
Once the general behavioural objective has been described the next step is to decide whether it is narrow enough to be manageable or if needs to be broken down further. Breaking the general objective up into specific behavioural objectives allows for high levels of focus and the development of more targeted solutions which tend to be more effective.
Once the behavioural objective has been clearly defined, the next step is to diagnose the causes of current behaviour.
A commonly made mistake across the board is to focus attention on designing solutions to treat symptoms as opposed to the root causes of existing behaviour. If we look at the field of medicine as a reference point, the significance of the mistake becomes more obvious. A broken arm, for example is really painful. This pain can be treated with painkillers, however this type of treatment will only help with one of the symptoms. The root cause is a break at a specific point on a certain bone and therefore requires a very different treatment to solve effectively.
Once we have diagnosed the causes of existing behaviour and filtered down to the most influential drivers, barriers and contextual influences, the next step is to generate behaviourally-informed solutions to those challenges. It's encouraged to take a broad and open approach to generating ideas, but in order to ensure effectiveness practitioners should leverage off the existing models, frameworks and other behavioural theories that have a firm grounding in the science of behaviour change.
Even with a thorough diagnosis of the existing behaviour and detailed designs grounded in solid behavioural theory, there is still the chance that within the particular area of focus, the interventions will not achieve the desired outcome. In order to deal with this challenge, the impact of interventions must be tested in the field using experimental impact evaluation techniques such as randomised controlled trials. Based on outcome of this, a decision can then be made about whether an intervention should be scaled to the entire base, or moved back to the design phase for adaptation.
How we impliment
Our full flagship solution, an End-to-End Behavioural Design product, applies tools and knowledge with a focus on shifting behaviour. We solve a variety of business challenges with this product, from internal processes to client interaction and product perception. The support tools we use in our End-to-End product can be applied individually too, see them all below.
Workshops & Training
Keep with the latest trends and stuff and stuff, and yeah... be updated and stuff.
Exactly what you need if you don't know what is going on. we come in, We test and you see results. as easy as that.
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Optimise the stuff on your stuff ... blabla and so on and so on and so on and so on...
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